Highlight

  • Experienced in qualitative and quantitative user experience research (4+ years of experience)
  • Proficient in a variety of user research methods including in-lab and remote usability studies, ethnography observation, persona, field and diary studies, interview, surveys, heuristic evaluation, contextual inquiry, focus group, as well as design methods, including sketching, storyboards, prototypes.
  • Skilled in working with multi-disciplinary teams (VP, product-managers, UX designers, engineers, marketing)
  • Excellent oral and written presentation skills: 17 academic publications and 10 presentations at international conferences and to product team at internship.

Education

Ph.D. in HCI, 2014

School of Informatics and Computing, Indiana University Bloomington

B.E. in Computer Science, 2009

Computer Science, Beijing Institute of Technology, Beijing, China

  • GPA: 3.83/4.00

Professional Experience

User Experience Researcher II, August 2014 -- Current

Citrix, Inc., Santa Clara, CA, USA

User Experience Research Lead, summer 2013

Kno (acquired by Intel in 2013), Santa Clara, CA, USA

  • Individually led lab-based usability projects testing on key features of a completely new product.
  • Reported to VP of Product.
  • Drafted research protocol, recruited participants, conducted in-lab usability testing, analyzed and summarized study results and presented to the product team
  • Methods used: in-lab usability testing.

User Experience Research Lead, fall 2012

Kno (acquired by Intel in 2013), Santa Clara, CA, USA

  • Individually led three research projects—a quantitative behavioral analysis and two ethnography studies.
  • Reported to VP of Product.
  • Drafted research protocols, created research questions, recruited participants, conducted ethnography interviews, collected and analyzed qualitative and quantitative data, identified users’ behavioral patterns, created personas, and presented research results to product team.
  • Methods used: survey, ethnography interview, persona, ground theory, affinity diagram.

Research Assistant, fall 2010 - present

SID lab, HCI/d program, SOIC, Indiana University, Bloomington, IN, USA

  • Worked with professors, grad and undergrad students in different research projects.
  • Conducted primary and secondary research targeted at understanding digital consumption behaviors, fashion concept and practices, and sustainable issues.

Research Mentor, spring 2011

School of Informatics and Computing, Indiana University, Bloomington, IN, USA

  • Served as research mentor for undergrad students in informatics school.
  • Advised students in conducting qualitative and quantitative research.

Research Intern, spring 2009

Tuke Technologies Inc., Beijing, China

  • Led a research project on virtual reality and computer graphics.
  • Methods used: virtual reality, computer graphics and usability testing.

Research Intern, fall 2008

Microsoft Inc., Beijing, China

  • Led a research project on DoS prevention.
  • Methods used: SYN protection, Anti-spoofing, ACLs, and Dynamic Diversion.

Publication

Methods

  • User Testing
  • Contextual Inquiry
  • Affinity Diagramming
  • Personas
  • Scenarios
  • Card Sorting
  • Quick Sketch
  • Prototyping
  • Storyboarding
  • Cognitive Walkthrough
  • Heuristic Evaluation
  • Storytelling

Software

  • Photoshop
  • Illustrator
  • InDesign
  • Dreamweaver
  • Microsoft Office (Excel, Word, Access, Outlook)

Programming

  • C
  • C++
  • Java
  • HTML 5
  • CSS

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2015

 

 

 

2014

Pan, Y. & Stolterman, E. 2015. What if HCI becomes a Fashion Driven Discipline? In Proceedings of SIGCHI Conference on Human Factors in Computing Systems. (CHI'15). Seoul, Korean.

Pan, Y., Roedl, D., Blevis, E., & Thomas, J. 2015 Fashion Practice and Sustainable Interaction Design. Interactional Journal of Design. Vol. 9 No. 1 2015

 

Pan, Y. & Blevis, E. 2014. Fashion Thinking: Lessons from Fashion, Sustainable Interaction Design, Concepts and Issues. In Proceedings of DIS Conference on Designing Interactive Systems. Vancouver, Canada. June 21st - 25th, 2014.

Pan, Y. 2014 Fashion Thinking and Sustainable HCI. SIGCHI Conference on Human Factors in Computing Systems. (CHI'14) Doctoral Consortium. Toronto, Canada. April 26-May 1, 2014

2013

Pan, Y. & Stolterman, E. 2013.  Pattern Language and HCI: Experiences and Expectations. In proceedings of SIGCHI Conference on Human Factors in Computing Systems. Paris, France. CHI'13. April 27- May3, 2013.

Thomas, J., Pan, Y., Erickson, T., Blevis, E., Letondal, C., & Tabard, A. 2013 (in press) Avec le temps! Time, Tempo, and Turns in Human-Computer Interaction. In proceedings of SIGCHI Conference on Human Factors in Computing Systems. Paris, France. CHI'13. April 27- May3, 2013.

Tomlinson, B., Blevis, E., Nardi, B., Patterson, D.J., Silberman, M.S. and Pan, Y. 2013. Collapse informatics and practice: Theory, method, and design. ACM Trans. Comput.-Hum. Interact. 20, 4, Article 24 (September 2013), 26 pages.

2012

Tomlinson, B., Patterson, D.J., Pan, Y., Blevis, E., Nardi, B., Silberman, S., Norton, J., and Joseph J. LaViola, Jr.. 2012. What if sustainability doesn't work out?. interactions 19, 6 (November 2012), 50-55.

Pan, Y., Roedl, D., Thomas, J. & Blevis, E. (2012). Re-conceptualizing Fashion in Sustainable HCI. In Proceedings of DIS Conference on Designing Interactive Systems. New Castle, UK. DIS'12. ACM Press, New York, NY. 

Pan, Y. (2012). Symbolic Documentation: Toward Fashion-related Sustainable Design. In proceedings of SIGCHI Conference on Human Factors in Computing Systems. Austin, Taxas, USA. CHI'12., May 5-10, 2012. *Student Research Competition* 

Tomlinson, B., Silberman, S., Patterson, D., Pan, Y. & Blevis, E. (2012). Collapse informatics: augmenting the sustainability & ICT4D discourse in HCI. In proceedings of SIGCHI Conference on Human Factors in Computing Systems. Austin, Taxas, USA. CHI'12., May 5-10, 2012.*Nominated for best paper*

Pan, Y. & Thomas, J. (2012). Hot or Not: A Qualitative Study on Ecological Impact of Social Media & Fashion Consumption. CSCW'12 Horizon, Februrary 11-15, 2012. Seattle, WA, USA.

2011

Pan, Y. & Blevis, E. (2011). A Survey of Crowdsourcing as a means of Collaboration and the Implications of Crowdsourcing for Interaction Design. International Workshop on Collaboration: Human-Centered Issues & Interactivity Design. May 23 - 27, 2011. Philadelphia, PA, USA.

Pan, Y. & Blevis, E. (2011). What if Sustainable HCI doesnt' work well enough. CHI 2011 Workshop on Everyday Practice and Sustainable HCI. May 7 - 13, 2011. Vancouver, Canada.

Pan, Y. & Blevis, E. (2011). The Cloud. interactions 18, 1 (Jan. 2011).

2010

Pan, Y., Cheong, C., & Blevis, E. (2010). The climate change habitability index. interactions 17, 6 (November 2010), 29-33.

Pan, Y., Maini, S., & Blevis, E. (2010, December). Framing the Issues of Cloud Computing & Sustainability: A Design Perspective. In Proceedings of the 2nd IEEE International Conference on Cloud Computing Technology and Science (CloudCom 2010): Special Session Cloud Computing, HCI, & Design: Sustainability and Social Impacts. Nov 30 - Dec 3, 2010, Indianapolis, Indiana, USA.

Professional Services

  • Teaching Assistant for grad and undergrad level classes, 2011-2013.
  • Reviewer for CHI 2011-2014, CSCW 2011-2013, IUI 2012, TEI 2012.
  • Student Volunteer for CHI 2011-2012, DIS 2012, CSCW 2011